Return Policy
Thank you for choosing Regal Boxes. We are committed to providing quality packaging products and ensuring a positive customer experience. If you are not completely satisfied with your purchase, please review our return and refund policy below. This policy applies to all orders placed through our website.
Return Period
You may request a return within 45 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be free from damage caused after delivery
- Include all original packaging and accessories, if applicable
How to Return an Item
All returns are processed by mail.
To start a return:
- Contact our customer support team with your order number and a brief explanation of the reason for the return.
- Our team will review your request and confirm whether the item is eligible for return.
- Once approved, you will receive return instructions and the appropriate return shipping address.
- Securely package the item to help prevent damage during transportation.
Return Shipping Costs
Unless the return is due to an error on our part, customers are responsible for all return shipping expenses.
We recommend using a reliable shipping service that includes tracking information and retaining proof of shipment until the return has been completed and your refund has been processed.
Restocking Fee
A $5 restocking fee will be deducted from the refund amount for each approved return. This fee helps cover the costs associated with inspecting, handling, and processing returned merchandise.
The restocking fee will be waived if the return is the result of a defective product, shipping damage, or an incorrect item sent by Regal Boxes.
Refund Process
Once your returned item is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method within 5 business days after the inspection is completed. Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
- Custom-designed or personalized packaging products
- Products that have been used, altered, or damaged after delivery
- Items returned without the original packaging when necessary for inspection
Damaged or Incorrect Orders
If you receive a product that is damaged, defective, or different from the item you ordered, please contact us promptly. Our team will investigate the issue and work to provide a suitable resolution, including a replacement or refund when applicable.
Contact Us
If you have questions about this Return & Refund Policy or need assistance with a return request, please contact our customer support team.
Regal Boxes
Email: sales@regalboxes.com
We appreciate your business and thank you for choosing Regal Boxes for your packaging needs.
