Call us:(855) 890-8200

FREE Shipping

Return Policy

At Regal Boxes, we stand behind the quality of our custom packaging solutions. Our commitment is to ensure you receive products that meet your expectations. In the rare event that an issue arises, we prioritize your satisfaction.

Our Return Policy:

We believe in transparency, and that’s why we offer Returns only in cases where the problem is traced back to our side. If there’s an error in printing or any other issue caused by our processes, we’re dedicated to making it suitable.

Defects on Our End:

We take full responsibility if the problem originates from our side, leading to defective pieces or any other quality-related concern. In such cases, we offer two solutions:

1. Reprints for Specific Defects:

   We commit to promptly reprinting the specific defective pieces, ensuring your order meets our quality standards.

2. Store Credit Alternative:

   As an additional gesture, we provide store credit equivalent to the cost of the affected pieces, giving you flexibility in choosing the resolution that best suits your needs.

Contact Us for Assistance:

Your satisfaction is Important. If you encounter any issues or believe there’s a problem with your order, please get in touch with us at sales@regalboxes.com within three days of receiving your order. Our dedicated team is here to assist you and address any concerns.

At Regal Boxes, we’re committed to delivering exceptional custom packaging solutions, and our return policy reflects our dedication to ensuring your peace of mind in every order.

Personal Information Collection and Protection

When you want to purchase, contact us, or sign up for our marketing services, we may ask for specific personal information. This helps us provide you with the best service possible.

Character Verification/Identity and Contact Details

  • Name
  • Email address
  • Postal address/Billing address
  • Delivery address
  • Contact number

Payment Details

Bank account or debit/ATM card information. Please note that we ensure the protection of your details and do not store any sensitive information.

Profile Data

  • Username and password
  • Purchase details

Ensure that the personal information you provide is accurate and up-to-date to avoid any issues. If your personal information changes, please update us accordingly.

How We Process Your Personal Information?

We may use your personal information for the following purposes:

  • To process and manage requests or orders submitted through your registered account or other communication methods.
  • To fulfill our responsibilities arising from agreements made between you and Regal Boxes.
  • To follow up on your feedback or comments regarding our services.
  • To inform you of any significant changes to our services.
  • To send you information about products, services, campaigns, and promotions that may be of interest to you, including details about related company services.
  • To process applications for funding or employment.
  • To evaluate and maintain the security of your personal information systematically.
  • To retain your personal data on our systems for as long as necessary for the relevant activities.

Personal Data Retention and GDPR Compliance

We keep your personal information only while you’re our customer. Even if you stop being a customer, we might keep your information to handle any issues, legal requirements, or reporting.

We follow the General Data Protection Regulation (GDPR) in the EU to make sure your data is protected. Your data won’t be publicly available without your permission and can’t be used to identify you unless we have additional, separately stored information.

We only process personal data in ways allowed by the regulation. You can withdraw your consent at any time and request a copy of your data in a common format.

Authorized Disclaimer

We strive to protect user privacy, we may disclose personal information if required by law, such as to comply with a judicial proceeding, court order, or legal process served on our website.

Registration and Order Form Details

Fill out our registration form with your full name and email address to become a client of Regal Boxes. Even if you haven’t placed an order yet, we will use this information to keep you updated about our offerings. Rest assured, your payment details will be securely handled and used solely for transactions and invoicing purposes.

When you place an order, we’ll need the following details to process your payment and complete your order:

  • Financial Information: Credit card number and expiration date
  • Contact Information: Name, email address, and shipping address

We’ll reach out using this information if there are any issues with the process.

What Rights Do You Have as Our Client?

  • You can request a copy of your personal data to check whether we’re handling it correctly.
  • You can request corrections to any incomplete or inaccurate information about you, which we may need to verify.
  • You can request us to delete your personal data if we no longer need it, though there might be legal reasons for us to keep it, which we’ll explain.
  • You can request a copy of your data in a common, machine-readable format to be transferred to you or another organization. This applies to data you’ve consented to share or that was used in an agreement with you.

Cookies

Regal Boxes uses cookies to identify users, link files with orders, and manage the shopping cart. Cookies are small data files stored on your computer by your web browser while you browse. They help us remember your information and track your activity. Please note that cookies must be enabled for our site to work properly.

Archive Files and Special Announcements

Similar to numerous other websites, we use log files to collect data such as IP addresses, browser type, ISP, referring and exit pages, platform type, date and time stamps, and number of clicks. This information helps us analyze trends, manage the site, track user activity, and gather general demographic data. Importantly, this data is not linked to personally identifiable information. Our registered members may occasionally receive updates about products, services, special offers, and newsletters. 

Our Newsletter and Customer Support

We collect your name and email address when you subscribe to our newsletter. If you decide you no longer want to receive our newsletters, you can easily cancel them by emailing us.

For customer support, we use your email and phone information to help with any order-related issues. Our customer support team is available 24/7 to assist with packaging customization and answer any questions you may have.

Third-Party Service Providers

We may share your information with third-party service providers who assist us in completing tasks and providing services, like product delivery. We only share necessary personal information and ensure these providers keep your data secure and do not use it for their own marketing purposes. We will not release your information to third parties for their marketing unless you’ve requested it or it’s required by law.

Business Transition

In case of a business transition, such as a merger, acquisition, or sale of assets, your personal information may be part of the assets transferred. If there are any changes in how your information is used as a result of such a transition, you will be notified and given a choice consistent with our notification of changes policy 

External Links and Third-Party Sites

Our website may contain links to other sites operated by different organizations. This privacy policy only applies to our website. We encourage you to review the privacy policies of any other sites you visit, as we cannot be responsible for their privacy practices.

If you accessed our website via a link from a third-party site, we also cannot be responsible for the privacy policies of that third-party site. We recommend checking the privacy policy of any third-party site you visit.

Security of Your Information

Online Protection: We take extensive measures to protect your information both online and offline. When you enter sensitive data (like credit card or social security numbers) on our registration or order forms, it is encrypted using SSL (Secure Sockets Layer) encryption. During secure transactions, you will see a lock icon on your browser indicating that your information is being securely transmitted.

Offline Protection: Beyond online security, we also ensure that user information is protected offline. Access to personal information is restricted to employees who need it to perform their job duties, such as billing clerks or customer service representatives. Employees must use a password to access this information. Additionally, our servers, which store personally identifiable information, are housed in a high-security environment at our co-location facility.

Notification of Privacy Policy Changes

If we update our privacy policy, we will post the changes on this privacy statement, our homepage, and other relevant areas to keep you informed about what information we collect, how we use it, and any circumstances under which we may disclose it.

Your information will be used following the privacy policy that was in effect at the time it was collected.

Contact Information

Our customer support team is available 24/7 to assist you with free custom quotes, product information, queries, consultations, order tracking, and more. Feel free to email us at sales@regalboxes.com

Get Quote

[contact-form-7 id=”2045″ title=”Contact form 1″]